Writer: Mark Gruetze

Digital displays blending information and artwork have raised the “wow factor” at Grand Casino Hotel and Resort in Oklahoma, Chad Mathews... more

The latest cashless solution from Koin will enable patrons to access Koin Pay at any participating casino. “This completely changes the... more

Calling smoking in New Jersey casinos a “a moral, health, and safety issue,” a United Auto Workers leader, representing casino gaming-floor... more

The pairing of facial recognition software with artificial intelligence brings new meaning to the adage of being known by the company you... more

“Omnichannel” is the casino industry’s “word of the moment,” but its definition varies from one operator or jurisdiction to another, Phil... more

To data scientist Steve Bright, the secret to successful casino management is essentially a math equation. If X+Y equals profit, then... more

For Jon Wolfe, a casino’s mobile app has one job: Help each customer through virtually any interaction with the casino, whether on-site or... more

An effective job training program can help new employees even before they start work and persuade them to stay with a company longer,... more

Government-run lotteries, which helped fund construction of China’s Great Wall, now contend with far more than determining which tickets... more

Understaffed police forces, reluctant prosecutors, and legal loopholes contribute to the flourishing of “gray market” slot machines across... more