Writer: Dennis Conrad

I handed a $100 bill to my favorite bartender at my favorite video poker bar and asked him to change it for four twenties and four fives.... more

Next year will mark my 30th year of living in Reno, after previously living in Las Vegas for nearly 20 years. I must say, after an initial... more

I turned 72 years old this year. Next year will mark my 50th year in the gambling business. I realize that makes me one of the old guys and... more

Great casino employees are mostly underappreciated and most casinos have trouble finding good, much less great, help. Somehow, I think... more

In my nearly 50 years in the gaming industry, I’ve worked with and for a number of great casino executives. I’ve also written about this... more

Frequent readers of my column know that I’ve long been an advocate of giving more value to casino customers, not less. I just feel that is... more

I first met Kwok Chen at Somersett Country Club in Reno, where both of us are members. We were paired together a couple of times and he was... more

Most companies, even if unintentionally, do a lot of stupid stuff. All I have to do is say “New Coke” and you’ll immediately know what I... more

I never imagined I’d say this, but I now believe that live craps is in serious danger of becoming obsolete. Crap dealers, I’m sorry. Before... more

A great number of profitable casino-development opportunities still remain. And depending on the country, market, funding, leadership... more