Writer: Dennis Conrad

Frequent readers of my column know that I’ve long been an advocate of giving more value to casino customers, not less. I just feel that is... more

I first met Kwok Chen at Somersett Country Club in Reno, where both of us are members. We were paired together a couple of times and he was... more

Most companies, even if unintentionally, do a lot of stupid stuff. All I have to do is say “New Coke” and you’ll immediately know what I... more

I never imagined I’d say this, but I now believe that live craps is in serious danger of becoming obsolete. Crap dealers, I’m sorry. Before... more

A great number of profitable casino-development opportunities still remain. And depending on the country, market, funding, leadership... more

A casino can make more money in countless ways. It can cut expenses and reduce staff. It can increase the hold percentage on slot machines.... more

I’ve lived in Reno for nearly 30 years now. My Iowa-born wife, Becky, likes it much better than Las Vegas. Sort of like an Iowa mid-sized... more

I always get excited when I discover a casino (and its owners) that gets it. Benny Binion and his downtown Horseshoe really got it in their... more

For nearly three decades, I’ve been a big fan of Richard Schuetz. Young gaming executives may not know of Richard, but we old-timers have... more

Many of you may know that I cut my marketing teeth conceiving and executing casino promotions. Player parties. Gaming tournaments. Daily... more