Writer: Buddy Frank

Casino-ology and Casino-ology 2 By Bill Zender Book 1: 311pp., 2008, Huntington Press Book 2: 311pp, 2011, Huntington Press What if some... more

My dog Freddie has a favorite toy. It is a small, red “Elmo” with an individual “squeaker” in each one of its limbs. Freddie’s mission as a... more

The final day of the annual Casino Marketing & Technology conference has always been earmarked for host and player-development issues.... more

When it comes to advocating for player development, no one has had a louder voice than Steve Browne’s. Literally. While he uses a... more

“The casino industry is in trouble.” That was the disturbing pronouncement from John Acres, the keynote speaker at the Casino Marketing... more

You would think the opening of a conference and trade show would be a bit stressful for the organizer. Naturally, with more than 300... more

My article last month on “good and bad” persistence slot machines was well received. But quite a few readers had questions and comments,... more

Make Your Bed By Admiral Wiliam H. McRaven 130 pp., 2017, Grand Central Publishing Last month I talked about some resources related to... more

The May-June 2024 issue of the Harvard Business Review quoted “a 2022 McKinsey survey that found a lack of career development and... more

One of the hot topics in the hallways at the recent IGA show was “persistence abuse”. Operators were lamenting about those players who seek... more