Writer: Mark Gruetze

“Omnichannel” is the casino industry’s “word of the moment,” but its definition varies from one operator or jurisdiction to another, Phil... more

To data scientist Steve Bright, the secret to successful casino management is essentially a math equation. If X+Y equals profit, then... more

For Jon Wolfe, a casino’s mobile app has one job: Help each customer through virtually any interaction with the casino, whether on-site or... more

An effective job training program can help new employees even before they start work and persuade them to stay with a company longer,... more

Government-run lotteries, which helped fund construction of China’s Great Wall, now contend with far more than determining which tickets... more

Understaffed police forces, reluctant prosecutors, and legal loopholes contribute to the flourishing of “gray market” slot machines across... more

Tribes in several states are likely to propose mobile-betting arrangements similar to the hub-and-spoke system recently implemented in... more

Budget discussions, a Supreme Court case, and a fall in lottery sales have complicated Pennsylvania’s efforts to regulate slot-like skill... more

The growth of unregulated gambling, from so-called skill games to online sweepstakes casinos, threatens to erode public trust in licensed... more

As analysts predict strong growth for electronic table games worldwide, IGT’s new gaming terminal and software are drawing rave reviews... more