Caesars Entertainment surprised many of its high-rolling loyal gamblers last week when the company abruptly announced it would be cutting back hours and services at its VIP lounges.
The Laurel Lounges at three of the company’s Atlantic City casinos are now only open three days a week, Friday through Sunday, and will no longer serve hot food, according to an email sent to higher-level Caesars Rewards card holders.
Laurel Lounges are exclusive areas reserved for Diamond-level and above (Diamond Plus, Diamond Elite and Seven Stars) Caesars Rewards card members. Inside the lounges, players could enjoy complimentary meals and alcoholic drinks as a perk for reaching the higher card tier.
