Responsible gaming is finally taking center stage in our industry. The hard work of the tireless few is being heard—be it regulators, suppliers, digital gaming operators, associations, and academics and lotteries, online gaming and sports betting are stepping up to the plate.
But where is the land-based gaming innovation?
Politically, it is good business to talk about responsible gaming. But in the real world, the land-based segment has accumulated a technology debt that just may be too big to overcome. The real problem is that the solution is simple, but the problem is complex. With the patchwork quilt of regulations across commercial and tribal jurisdictions, the industry has in turn developed a patchwork technology strategy to cope.
Look no further than the reticence of the industry to adopt cloud technologies. We live in a regulated world where operators face mega jackpot level fines if they make a mistake—and that isn’t even considering the realities of the political environment or the litigious nature of the gaming industry.
