Casino-goers often become rowdy while playing games or drinking, but sometimes that rowdiness crosses into big disturbances – like one caught in a viral video where a woman is seen on top of a craps table in Reno, throwing chips at others around her.
How do casinos deal with those disruptions and return those games back to normal for other players?
Derk Boss, a 40-year casino security professional, said it starts with de-escalation tactics.
“They’re trying to keep the gaming going as much as possible with as little disruption as they can,” said Boss, who runs the consultancy firm DJ Boss Associates.
