Arrow International suffers cyber event

December 12, 2023 3:17 PM
  • Rege Behe, CDC Gaming Reports
December 12, 2023 3:17 PM
  • Rege Behe, CDC Gaming Reports

Arrow International, a Cleveland, Ohio-based manufacturer and distributor of charitable gaming products, experienced a network outage last week caused by a cyber event.

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Contacted through LinkedIn, Chief Operating Officer John Gallagher stated that Arrow immediately shut down its network, launched an investigation and then determined the disruptions were caused by a cyber event.

“We are working closely with experienced external IT professionals and have been able to begin restoring our network,” Gallagher wrote in a message. “We apologize to our valued customers, partners and employees for inconveniences and disruptions caused by this incident, and we thank them for their patience.”

CDC Gaming Reports confirmed that the company’s websites were offline Monday morning Eastern Time. However, as Tuesday afternoon, the main website at https://arrowinternational.com is back online. The company’s other websites, such as https://specialtypulltabs.com and https://jar-o-do.com remain offline at time of publishing.

Arrow International’s products include pull tabs, electronic pull tabs, bingo products and electronic bingo devices. According to its LinkedIn page, Arrow was founded in 1967 and has 1,200 employees across four manufacturing facilities and a network of more than 60 distribution facilities.

2023 has become a high-profile year for cyberattacks in the gaming industry, with victims including large operators like MGM and Caesars and Canada’s Gateway Casinos, to casinos like New York’s Jake 58.