Recently, a co-worker of Andrew Cardno at Quick Custom Intelligence, Nick Salemi, designed a slot dashboard using Chatalytics, the company’s conversational and agentic AI tool, in less than a day.
Cardno, QCI’s Co-Founder and Chief Technology Officer, was flabbergasted.
“Before Chatalytics, it probably would have taken a program up two or three months to build, and Nick said he worked on it really hard for a day,” said Carno during an interview with CDC Gaming.
That breakneck pace of innovation carried QCI through a milestone 2025. The San Diego software and technology company saw 100 new customer engagements deployed across hundreds of properties last year.
What is even more incredible about Salemi’s project is that he’s the company’s senior customer engagement manager, “a business guy, not a programmer at all,” Cardno says. “He didn’t write any code.”
“Our team is now empowered to help our customer partners get things in the form they want to do it without getting into these very long development cycles,” Cardno adds.
Chatalytics is one prong of QCI’s success story. The second product that speaks to QCI’s growth is VizExplorer, the company’s casino‑analytics and operational‑intelligence software platform used by casino operators to optimize slots, marketing, player development, and floor performance.
“Having VizExplorer has given people a lot of confidence in the in the business working with us,” Cardno says. “It’s a statement of success that we can do that.”
The third element is the evolution into a gaming resort industry. Cardno says that affects how QCI thinks and operates. He notes that 10 years ago, gaming was the main revenue driver, but now operators are cognizant that other forms of revenue, notably entertainment and food & beverage, are essential to a property.
“We see gaming as being most important, because that’s where the money comes from,” Cardno says. “In the customer’s mind, what do they see? They see a resort. So, our resort tooling, what we’re doing in the resort space and where we’re going, has allowed our customer partners to engage with their customers, with the patrons, in a meaningful way, and that trend is driving our business.”
One thing is for certain – the dam has broken and artificial intelligence is driving growth. Cardno anticipates QCI investing as much as nine figures into R&D in 2026. The biggest single change in the gaming industry, he believes, is demand for QCI’s products 24/7.
“That was not the case 10 years,” Cardno says, adding that tech is now informing properties’ events programming.
“Now we’re working with talent, working with event management tooling. We’re working with bringing in streaming services into the resort, so that we can take events to the next level.”
