Las Vegas: 2022 Hospitality Heroes winners and finalists

December 19, 2022 10:22 AM
Photo: Shutterstock
  • Buck Wargo, CDC Gaming Reports
December 19, 2022 10:22 AM
  • Buck Wargo, CDC Gaming Reports

The Las Vegas Convention and Visitors Authority has named its 2022 Hospitality Heroes winners and finalists.

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The Hospitality Heroes recognition program shines a light on outstanding hotel, casino restaurant, and tour-company employees who go above and beyond to create “Only Vegas” experiences for millions of visitors each year. The program garnered more than 140 online nominations this year and more than 300 since its inception in 2021.

This year’s nominees represented hospitality-focused businesses, including casino resorts, independent restaurants and tour operators. Winners worked in a diverse array of departments, including food and beverage, concierge, and security.

“Stellar customer service is the cornerstone of the Las Vegas experience,” said Steve Hill, president and CEO of the LVCVA. “It’s an honor to celebrate the remarkable hospitality workers who help make Las Vegas a world-class tourism destination.”

Hospitality Heroes winners are selected by an independent committee of local business and industry leaders, including Mary Beth Sewald, president and CEO of the Vegas Chamber; Peter Guzman, president of the Latin Chamber of Commerce; Stowe Shoemaker, dean of UNLV’s William H. Harrah College of Hospitality; and Brenda Scolari, director of the Nevada Department of Tourism and Cultural Affairs.

Winners received a trophy, an Only Vegas gift bag, and a staycation at a local resort and were honored during LVCVA Board of Directors meetings.

2022 Winners

Paola Crow, concierge, The Cosmopolitan

Ericka Stokely, lead dispatcher, Resorts World

Tania Torres, busser, Bella Vita Restaurant

Candace Ortiz, guest relations manager, NoMad

Keoki Hill, security supervisor, Planet Hollywood

2022 Finalists

Stephanie Roper, supplier diversity and sustainability manager, MGM Resorts

Jeremy Palow, guest-services supervisor, Waldorf Astoria

Thomas Butson-Luthier, director of restaurants, Waldorf Astoria

Lawrence Tien, general manager restaurants, The Cosmopolitan

Asael Aguilara, bellman, The Cosmopolitan

Gigi Lujan, HR business partner, Tahiti Village

Daniella Von Der Beeck-Corso, valet-parking attendant, Waldorf Astoria

Cheryl Lisama, front desk, Resorts World

Aaron Hollerman, banquet bartender, MGM Grand

Baby Susana Toring, Caesars Rewards representative, Caesars Palace

Noe Martinez Murillo, casino porter, Resorts World

Jennifer Cassereau, security administration, Red Rock

Maya Nikolova, banquet-services assistant manager, Aria

Delmar Simpson, cook, Caesars Palace

Dorothy Caperonis, table-games dealer, Caesars Palace

Robert Elkins, strategic sourcing, Resorts World

Rose Tatum, lead cage cashier, Tuscany Suites and Casino

Enrique Ceja, audio-visual technician, Resorts World

John “Hank” Grae, security officer, Park MGM

Wenling Li, housekeeping, Red Rock

Allison Camerena, quick service manager, Resorts World

Cindy Camet, lead massage therapist, The Linq

Dustin Hanor, security, Resorts World

William Albin, banquet mixologist, The Cosmopolitan