“This is probably the most critical time for responsible gambling in the industry. We get one chance to do it right the first time.”
– Richard Taylor, responsible gambling program manager for BetMGM
“The gaming industry is a small family. There’s not that many of us that do that. And so you end up meeting people you worked for in that company or that company, or somewhere else. It’s an opportunity to bring us all together and see each other and catch up.”
– Brett Jackson, creative director at Scientific Games – Digital, on returning to G2E
“[Patrons] take home something with our logos, but what they take home really is in their heart and their mind and their memories. They’re taking experiences.”
– Cynthia Kiser Murphey, recently named general manager of Palms Casino Resort
“There is a hunger in younger talent. Their expectation is, hey, we’re going to get promoted in a couple months or a year, and you have to listen to them.”
– Ashley Pastino, talent acquisition manager, Penn Interactive, from the panel discussion “Talent Challenges: How to Find and Develop Good Staff in a Brave New World”
“Not many people might know this, but there are only one or two operators in this space that have integrated that into that online experience. Those that have, we’ve found in the consumer studies we’ve done, that it’s a huge value add.”
– Jai Maw, founder and CEO of Betting Hero, on the importance of understanding the technical intricacies of apps
“So you can buy DraftKings?”
– CNBC reporter Contessa Brewer to MGM Resorts International CEO and President Bill Hornbuckle, asking for clarification of Hornbuckle’s answer to her question about MGM’s reaction to DraftKings’ bid to buy MGM’s sports-betting joint-venture partner Entain plc
“I did not say that. Let’s be really clear. Is there a lawyer in the room?”
– Hornbuckle, in response, to the audience’s amusement
