Quick Custom Intelligence (QCI) is unveiling AGI56, its most significant update to the QCI Enterprise Platform. The generative AI-powered release integrates marketing, slots, player development, and operations into a single, near real-time system. The update will debut at G2E and go live across properties in September.
According to QCI’s Chief Technology Officer and Co-Founder, Andrew Cardno, AGI56 represents the largest technology lift in QCI’s history—and the largest Cardno has led in his career.
Cardno said the updated platform incorporates generative AI tools such as Chatalytics for conversational queries and dynamic insights, upgraded visualization with its Heatmap and Super Graphics, and enhanced dispatch and workflow engines.
“It’s an enormous investment for us—well into eight figures,” Cardno said. “This release unlocks the future of where we’re going. Resorts have invested heavily in building beautiful integrated properties, and now they need a platform that brings those investments and collections of silos together in an effective and coordinated way so they can execute on it. Guests expect a modern resort to know who they are, to deliver a seamless experience, and to engage with them beyond the gaming floor and beyond the property.”
QCI’s generative AI-driven platform is deployed across more than 300 resorts managing between $50 billion to $60 billion in gaming revenue, demonstrating scalability and strategic relevance, Cardno stated, adding that 30-40 person years of development and effort have gone into the AGI56 release.
Whether it’s player development tooling, marketing tooling or analytics tooling, Cardno said AGI56 covers the entire platform on which everything is run.
“It’s a huge capital investment and product investment. Every aspect of our technology has been lifted up dramatically,” Cardno said. “This version is an enormous across-the-board development.”
Recently, QCI has re-acquired VizExplorer, bringing its analytics program back under the leadership of its original developers, Cardno and co-founder Dr. Ralph Thomas. The acquisition enables QCI to invest heavily in an expanded product offering, delivering deeper and wider solutions for a gaming industry that is rapidly diversifying, Cardno said.
“It has a lot of great features, especially in the big-data visualization space and where we are releasing Quartal heatmaps, which are a way of seeing, understanding and presenting five-dimensional data like marketing segmentation analysis, recency frequency, and quartal driven value analysis,” Cardno said. It’s capable of revealing non-obvious patterns in large datasets, used even in genomics. It identifies performance trends, customer behavior, and correlations at a glance.”
Now integrated into QCI, it’s a strategic differentiator in visual analytics and decision speed, Cardno said.
“VizExplorer was very well known for super graphics,” Cardno said. “We have all the 38 patents, and we’re using it. The Quartiles and Heatmaps are the first ones we’re releasing and at G2E.
“Quartiles can be used for marketing basket or recency frequency analysis while the Heapmap can be used for merchandising off the gaming floor,” Cardno said.
QCI Heatmap is a GPU-accelerated, real-time floor visualization tool, replacing legacy views, Cardno said.
It provides dynamic heatmaps at 60 fps, interactive and is multi-layered (players plus revenue). It runs efficiently on a browser on any platform that lets managers walk the floor with live data in hand. It improves floor optimization, resource allocation, and guest experience, said Cardno.
Beyond visualization, AGI56 introduces several new modules that improve daily operations and guest engagement.
QCI is launching QCI Metrics, an anonymous, opt-in benchmarking program that allows operators to compare results safely with industry peers. With 250,000 gaming machines already participating, casinos can share and validate strategies without exposing personal or financial data. It provides visibility into industry trends and action effectiveness, allowing members to compare performance, validate strategies, and adopt proven practices.
“This is the first real-time market data sharing program of its kind,” Cardno explained. “In the past, companies have shared slot-performance data, and we will now also include the ability for operators to benchmark against marketing and player development activities, such as how effective a birthday campaign or host outreach is, and see how they measure up against the broader market.”
Also launching in AGI56 is QCI Dispatch, a slot dispatch tool offering real-time dispatch and workflow systems for slot attendants and tech roles. It automatically assigns tasks, such as jackpots and malfunctions, based on location and availability. It closes the loop from data to action, ensuring faster recovery and better service, Cardno said.
“It’s gone live (with testing) in a few properties and is a wonderful user experience,” he reported. “It’s improving guest service while giving staff a smoother experience with unified messaging across the business.”
QCI Player, a mobile app and web portal, gives guests real-time access to things like their loyalty account, offers, reservations, and so much more. It supports instant redemption, direct host messaging, and innovative reward mechanics beyond traditional free play, such as expiring points.
Features include mobile comps, real-time notifications, and spatial mapping to show where guests are interacting with the app within the resort, from the garage to the gaming floor to restaurants, and beyond the property.
“It builds stronger loyalty between visits and modernizes the player experience,” Cardno said.
AGI56 also introduces AI Model Management, enabling casinos to build, deploy, and govern predictive, classification, and generative models. Examples include churn risk, spend forecasting, and personalized message recommendations.
The architecture is designed for security, using a linked-server framework that isolates model processing and minimizes operating systems risks. This allows operators to safely embed AI directly into workflows, such as sentiment analysis, targeted marketing, and narrative generation, without compromising system integrity.
Cardno stressed that the goal of AGI56 is not to replace operators’ judgment, but to give them the tools and information to make more informed, timely, and personalized decisions.
“Casinos no longer want siloed solutions,” he said. “They need a platform that ties the entire resort together—gaming, hotel, dining, entertainment. Guests expect that level of integration, and operators need it to maximize both loyalty and profitability. AGI56 delivers that alignment.”
With AGI56, QCI has taken a significant step forward in unifying resort operations under a single, AI-powered intelligence platform. From real-time floor optimization and advanced data visualization to loyalty innovation and safe AI model deployment, the release positions QCI as a leader in helping properties activate their data at scale.
As Cardno put it: “This is the biggest product investment we’ve ever made. It’s designed to meet the modern resort where it is—and give it the intelligence to move forward.”
