Learning to deal cards at a casino involves much more than simply shuffling and distributing them to players. At the RBC Dealer Institute, aspiring dealers like Lily Mannerino are discovering that becoming a professional dealer requires mastering complex skills, strict protocols and customer service.
The 35-year-old from Henrico County has always loved games, especially blackjack. But the 12-week dealer training program taught her that working behind a gaming table involves far more than she initially imagined.
“It’s not just counting the cards and handing them out to people,” Mannerino said. “It’s really trying to read their personality, get to know them, try to make it exciting and fun.”
