‘The personality is the product’: Behind the scenes at a live-dealer online casino studio

Saturday, June 15, 2024 2:32 PM
  • Eric Raskin, Casino Reports

On the floor of Parx Casino at any given moment, you can hear all the familiar sounds of slot machines and card shufflers and victory celebrations and cocktail waitresses taking orders.

Elsewhere in the building, there’s a room where the same sort of legal, regulated gambling is taking place, but it’s a whole lot quieter.

Through some “authorized personnel only” doors, past a security guard, up a couple of elevator flights, and past another security guard, sits an office where blackjack and roulette dealers are spinning wheels and flipping over cards for real money — with no customers present.

For 24 hours a day, 365 days a year, real-money, live-dealer casino games are dealt out of Playtech’s studio within the Bensalem, Pennsylvania, casino.