When the Massachusetts Gaming Commission gathered operators for a roundtable discussion Tuesday on modifying current data privacy regulations in sports betting, it received feedback rarely heard in an industry that has moved at breakneck speed since states began legalizing five years ago: “Slow down,” operators said.
While operators clearly favor massaging the state’s data privacy standards that apply to customers’ information, they take issue with the commission’s desire to move fast. The concept of data privacy and the reality of it — developing the technology to meet Massachusetts’ unique regulations — are two different things.
One industry representative told Sports Handle that while “every operator wants to protect customer privacy and ensure trust in the operator,” the latest Massachusetts offering has been “cooked up in a short amount of time.”
