The Massachusetts Gaming Commission recently held a public meeting with the state’s sports betting operators. The commission’s Sports Wagering Division led a discussion on sports betting quarterly reports for Q3 2023.
Among Massachusetts sportsbook operators were DraftKings and PENN Entertainment (the company behind ESPN BET), which presented a breakdown of the poor usage of their responsible gambling (RG) tools.
Concerned about the tiny percentage of players using RG tools like time or deposit limits, the commission is looking to arrange a roundtable with operators and industry experts. They want to raise the issue and see how to try to make responsible gambling tools more acceptable.
