Dutch consumer groups are demanding compensation from major online casinos, alleging that the companies mislead players and encourage excessive gambling. The Consumentenbond, the country’s leading consumer organization focused on protecting consumer rights, and Stichting Consumenten Competition Claims, a foundation representing consumers in legal claims, have identified Holland Casino, TOTO, Unibet, Betcity, Bet365, and Jacks as engaging in illegal practices. The groups warned they will go to court if the casinos do not comply.
According to the consumer groups, players are often given insufficient or unclear information about games and bonuses. Research by the Consumentenbond also found that some casinos use “unfair default settings and extreme betting limits,” causing consumers to gamble amounts considered irresponsibly high.
