UPDATE: Caesars says William Hill betting apps back in business, apologizes for outage

UPDATE: Caesars says William Hill betting apps back in business, apologizes for outage

Article brief provided by The Nevada Independent
  • Howard Stutz, The Nevada Independent
February 16, 2023 9:06 PM

Update: Caesars Entertainment said its William Hill Nevada and Caesars Sportsbook by William Hill apps were restored “to full functionality” Wednesday evening.

Story continues below

All customers should have access to their accounts, a company spokeswoman said Thursday morning in a statement. The betting apps had been locked up since Sunday when the system crashed during the second quarter of the Super Bowl.

“We apologize for the technical breakdown on our platform and will continue to monitor all aspects of the system closely,” the statement read.

William Hill added two free $50 bonus wagers to individual accounts as an apology for the disruption, according to customers.

Original story follows:

Caesars apologizes after outage at company-owned William Hill halts Super Bowl wagering in Nevada

Two days after the Kansas City Chiefs hoisted the Vince Lombardi Trophy, sports betting operator William Hill US was still offline in Nevada after suffering a system meltdown toward the end of the second quarter of Super Bowl LVII, leaving thousands of gamblers on the sidelines during the year’s largest sports wagering event.

The company, which is owned by Caesars Entertainment, commented on Twitter on Monday that it was working to resolve the matter and asked customers for patience.

Gamblers who had placed winning bets online before the meltdown were still waiting Tuesday to receive their payouts. Those who had hoped to bet during the game could not place wagers after the outage.