Quick Custom Intelligence (QCI) Wednesday announced that Apache Gold Casino & Resort has successfully completed its upgrade to AGI56, QCI’s most advanced enterprise platform release to date.
This upgrade equips Apache Gold with enhanced AI analytical capabilities through Chatalytics.com, QCI’s conversational interface, alongside the desktop version of QCI Heatmap, QCI Metrics, and QCI Dispatch. Together, these tools enable real-time decision-making, streamline operations, and deliver enterprise-wide intelligence to optimize the guest experience.
- QCI Heatmap & Quartals Visualization – QCI’s GPU-accelerated Heatmap delivers real-time, 60 frames-per-second visualization of the gaming floor. Casino managers can now view live performance and player data directly on tablets, improving floor awareness and resource allocation. The addition of Quartals Visualization introduces five-dimensional analysis for marketing segmentation and performance trends, uncovering patterns in complex datasets that were previously invisible.
- QCI Metrics – A secure, opt-in, benchmarking program enabling participating casinos to share non-PII data. With more than 250,000 gaming machines already enrolled, QCI Metrics provides daily insights into slot machine performance and industry trends.
- QCI Dispatch – A next-generation workflow and dispatch tool that automates the assignment of tasks such as jackpots and machine malfunctions. By improving slot attendant and technician response times, QCI Dispatch reduces downtime and enhances the guest experience.
“AGI56 brings the power of conversational AI, real-time visualization, and enterprise-scale benchmarking into one integrated platform. Apache Gold’s commitment to innovation ensures they are well positioned to optimize operations while delivering exceptional experiences to their guests,” said Dr. Ralph Thomas, CEO of QCI.
“Upgrading to AGI56 was a strategic decision to keep Apache Gold at the forefront of technology-driven operations,” stated Sam Peralta, General Manager of Apache Gold Casino & Resort. “The new capabilities in Heatmap, Metrics, and Dispatch have already improved how we manage the gaming floor and engage with data. Partnering with QCI continues to provide us with the insights and agility needed to serve our customers at the highest level.”
