Relay recently announced the release of RelayX, a communications device for casino, manufacturing, warehousing, hospitality and healthcare workers. Powered by an array of 5G/4G LTE cellular, Private LTE, LoRa, and Wi-Fi connectivity, RelayX ‘s software platform weaves these connections together to create an ultra-redundant, turnkey network that results in reliable communications for frontline teams.
“Frontline workers are 80% of the global workforce and are the lifeblood of our economy, yet they remain highly under-served and largely disconnected from the power of the cloud in their daily work experiences. At Relay, it’s our mission to connect these frontline teams with simple, yet powerful tools that improve communication, enhance safety, and drive better operational insights,” said Relay CEO Chris Chuang in a statement.
“RelayX is a huge step forward in advancing that mission. RelayX allows us to bring the capabilities of the Relay platform to more frontline teams, especially in industries like manufacturing and distribution. Frontline teams in these environments will not only love RelayX’s connectivity but also its loud, clear audio, and incredible durability. Now, more than ever, frontline businesses need an edge – something that will help them improve both their team’s performance and safety – we think RelayX can be that edge.”
The launch expands Relay’s platform into industrial frontline work. It comes after four years of growth following the release of Relay’s enterprise software platform and flagship device, Relay+, in 2020. The company stated that Relay+ is now deployed in over 5,000 businesses nationwide.
RelayX’s advancements in connectivity, durability, and audio quality were developed for challenging frontline environments, particularly manufacturing plants and distribution centers, where productivity is impacted when associates and leaders can’t effectively coordinate exceptions to scheduled work.
A recent survey conducted by Relay of 250 industrial leaders found that ease of use was the number one criterion influencing new technology selection (67%), well above the features the technology provides (16%). Relay delivers tools that leverage sophisticated technology but are delivered in a form factor that is simple for users and a system that is reliable and simple to manage.
In Relay’s survey, 26% of businesses cited connectivity or range limitations as the number one impediment to productivity when using conventional two-way radios. RelayX was designed to address these challenges, with a layered approach using many networks simultaneously. RelayX combines multiple 4G/5G networks, Private LTE, LoRa, and Wi-Fi into one connection.
RelayX’ features high-output dual speakers, three digital microphones, and enhanced background noise cancellation, and a high-contrast OLED screen, visible in outdoor environments. Each RelayX comes with a three-year limited warranty that includes proactive device health monitoring and no-cost upgrades to equivalent models on qualifying plans after three years.
“The new RelayX device includes a dramatic upgrade in cell service and speaker sound,” said Ace Endico Inventory Manager Frank Debellis. “The new digital display screen makes it easier for all users wherever they are located.
The release of RelayX comes after Relay’s $42 million Series B funding announcement led by G2 Venture Partners, with participation from existing investors including Wind River Ventures and Sovereign’s Capital.
In April, Relay released a new translation product, TeamTranslate, which uses AI to automatically detect and translate voice and text messages between team members across 30 different languages.
