G2E: Pavilion Payments launches new targeted innovations

October 10, 2023 2:56 PM
Photo: Global Payments' booth at IGA 2023/CDC Gaming Reports
  • Buck Wargo, CDC Gaming Reports
October 10, 2023 2:56 PM
  • Buck Wargo, CDC Gaming Reports

Pavilion Payments, the omnichannel payments provider serving the gaming industry, has announced several new products aimed at improving the patron experience, including VIP Nomad and Mobile Jackpot, to rapidly process jackpots right at the point of opportunity, and a new VIP Mobility capability for cashless app-less payments.

Story continues below

These innovations unveiled at G2E are designed to increase efficiency for casino operators and deliver a modern gaming experience on the casino floor.

The VIP Nomad platform with Mobile Jackpot is the “fastest and safest way to process jackpot payouts and get winners back to their game,” according to Steve Ritchie, chief revenue officer at Pavilion Payments. VIP Nomad places the power of a jackpot workstation right in the palm of the slot attendant’s hand, so casino personnel can facilitate instant support to process a jackpot right at the slot machine.

Without leaving the winner’s sight, a slot attendant can scan their ID, verify their information, and select preferred payout and tax-withholding options. When it comes time to pay out for jackpot winnings, the attendant can dispense cash or vouchers from any Pavilion Payments VIP Financial Center kiosks or at the cage, Ritchie said. W-2G tax forms can be printed from the kiosk, emailed, or texted directly to the guest, eliminating bulky dedicated jackpot workstations and long wait times.

Mobile Jackpot is the first of many applications that will be used on the new VIP Nomad, “a powerful and secure multi-purpose tablet and tools platform that enables rapid development of new applications to meet a wide range of needs and empowers casino personnel to support patrons with improved efficiency,” Ritchie said. VIP Nomad modernizes support capabilities to drive new value.

“The state-of-the-art design makes VIP Nomad lightweight and robust to handle fast-paced environments,” Ritchie said. “Pavilion Payments partnered with a best-in-class POS hardware provider to select a device platform that can also support multiple payment interfaces in an application roadmap that will power future capabilities at multiple points of opportunity throughout the casino.”

VIP Nomad’s open platform allows custom deployment of mobile applications within a secure environment. This enterprise-grade platform enables robust functionality at the point of interaction to deliver incredible guest experience while optimizing operating costs.

The new technology is expected to hit casino floors during the first quarter of 2024. Pavilion has already been in conversations with a number of properties to place it, Ritchie said.

Handling jackpots in real time with the patron expedites the timing, eliminates errors, and delivers an elevated experience for both operators and patrons, Ritchie said.

“The reaction has been very positive. There’s been very strong demand for a patron-friendly and efficient solution for jackpots, whether it’s the space you save by not having to dedicate a station or the ease of prioritizing work flows, so you can send people to one side of the casino instead of running back and forth. I know as CRO that patron experience and satisfaction drive our customers’ businesses and that’s what in turn drives ours. If a patron can have faster and better service and not have what should be a very exciting happy moment dragged down by processing delays, everyone’s a winner.”

In addition, Pavilion Payments’s VIP Mobility has added a new mobile-payments solution to provide a safer and more convenient way to play. Building on top of the existing VIP Mobility technology, more than 80 million users can fund their gaming experience or any omnichannel experiences throughout the resort without the need to download an app, register, or complete other arduous tasks, said Pavilion Payments CEO Christopher Justice.

Patrons scan a QR code to easily transfer their desired amount of funds from either their VIP Preferred account or through leading consumer payment platforms, Justice said. Pavilion Payments’ robust and secure mobile funding options preserve the casino operations, minimize total cost of ownership, and lead to higher gross gaming revenue for operators.

“Our goal is to empower operators by offering solutions that enhance player satisfaction and streamline transactions,” Justice said. “Innovative solutions like VIP Nomad, Mobile Jackpot, and the app-less VIP Mobility enhancement make the payout process faster and more efficient, while also driving increased casino loyalty.”