Ontario Lottery and Gaming Commission announces new self-exclusion program

Ontario Lottery and Gaming Commission announces new self-exclusion program

  • Rege Behe, CDC Gaming Reports
September 13, 2022 3:42 PM
  • Rege Behe, CDC Gaming Reports
  • Ontario
  • Commercial Casinos
  • Igaming
  • Other
  • Sports Betting

The Ontario Lottery and Gaming Corporation Tuesday announced the launch of My PlayBreak, an expansion of its PlaySmart responsible gambling program. The new enhanced and rebranded self-exclusion program enables players to schedule renewable breaks from gambling of three months, six months, or one through five years.

“OLG prioritizes player health and is focused on continuous improvement of its RG programming,” said OLG Senior Vice President, Brand, Communications and Sustainability Alexandra Aguzzi in a statement. “My PlayBreak is just one of the RG tools in OLG’s sophisticated and unmatched PlaySmart  portfolio that is integrated across multiple product lines to help customers create and maintain healthy habits that enable a lifetime of sustainable play.”

In addition to being able to schedule self-exclusion breaks, My PlayBreak offers optional check-in calls from Responsible Gambling Council staff for timely, effective, and relevant referrals to treatment and support services. The program also has a simplified Return to Play process, providing clear steps for individuals to return to play or renew their participation when their self-selected term ends.

OLG is also making changes to policies related to term breach violations in a more supportive approach that aligns with the voluntary focus of the new program.


Rege Behe is lead contributor to CDC Gaming Reports. He can be reached at rbehe@cdcgaming.com. Please follow @RegeBehe_exPTR on Twitter.