After the Michigan Gaming Control Board identified withdrawal requests as its most frequent complaint, the board has ordered igaming providers to come up with explanations.
In an April 23 memorandum, the MGCB requested “observations, suggestions and comments” from the state’s igaming operators after complaints that they are unnecessarily flagging players’ withdrawal requests.
“After investigation, the Board concluded that several operators/platform providers have failed to return funds to authorized participants (APs) in a timely manner. Further, several operator/platform providers have failed to provide required notifications to APs regarding delays in processing withdrawal requests and seem to note problems with the account only after the AP has requested a withdrawal,” wrote Dave Murley, deputy director of online gaming and legal affairs, in the memorandum.
The MGCB shares withdrawal processing regulations, including that operators must honor the withdrawal request within 10 days unless the AP cancels.
“The operator may decline to honor an AP’s withdrawal request only if the operator believes in good faith that the AP engaged in either fraudulent conduct or other conduct that would put the operator in violation of the act and rules.”
After this, the operator must notify the AP and conduct a formal investigation.
Operators have until May 14 to respond to the MGCB’s request by emailing mgcb-igaming@michigan.gov.
