Deploying innovative technology quickly is crucial for success in the gaming industry, enabling faster market entry and revenue realization. Quixant, a leading technology provider to the gaming industry, is focused on delivering the most efficient onboarding and exceptional customer support to ensure their customers’ success.
Quixant is 100 percent dedicated to delivering specialized hardware and software solutions to the gaming and sports betting industries, a quality which Andres Garcia, VP of Technology and Customer Integration for Quixant, said “allows us to be fully focused on addressing the specific requirements of the gaming industry”.
“Developing the best new specialist gaming products and improving the existing technology we have launched to the global market truly gives Quixant an edge over the competition,” he added.
Quixant has a global, multilingual Technology and Customer Integration (TCI) team that provides an onboarding experience focused on technical and regulatory requirements, product selection, integration strategies, and customizations.
“Our dedicated focus makes Quixant the global expert in gaming and sports betting technology, which is something we think is quite unique,” Garcia said. “Our business strategy is staying ahead of market trends and delivering the very best products while making sure we have the solutions that wholly support our customers, including unique customizations.”
Quixant’s comprehensive integration support reduces its’ customers’ development and deployment time, and plays a key role in enabling them to elevate the customer experience through rapid, frictionless software development. Quixant’s world-wide presence means they have TCI engineers and Repair Management teams (RMA) positioned across North America, Europe, and Asia-Pacific to deliver a timely response and local support.
“There are many moving parts to the onboarding experience,” Garcia observed. “At Quixant we do not just sell a product. Because it is such a complex process, we want to partner with our customers and work with them to make sure they get exactly what they expect and need.
“It begins with a customer’s very first point of contact with us, through the integration, to their product launch and beyond. It is about developing a relationship that will endure.”
Through its TCI teams, Quixant provides direct access to firmware specialists proficient in micro-controller customizations, BIOS engineers for BIOS customizations, FPGA enhancements, secure boot implementation, and tailored security features.
Quixant supports its customers’ unique operating system requirements through the creation of customized OS images that are designed to accelerate the game development process.
Quixant is committed to elevating the customer onboarding experience by simplifying the customer journey, and a dedicated concentration on product development is key. Removing technological barriers, the team provide direct expert access, and addressing integration needs allows customers to concentrate on aspects like content and game function that define the success of their solutions.
“We do not leave our customers on their own as they develop their products to integrate with ours,” Garcia said. “We look ahead to identify any issues and solve them before they become problematic. Offering this degree of support is very impactful during the onboarding experience.”
Enhancing the Quixant customer onboarding experience goes beyond providing individual hardware components. The company has relationships with the world’s leading cabinet manufacturers.
Leveraging these relationships enables Quixant customers to develop complete, integrated gaming solutions which are powered by their market-leading hardware platforms. Ensuring a seamless integration of all aspects of customers products.
“The robust nature of our products allows us to factor in and configure with customer requirements,” Garcia concluded. “We do not offer one-size-fits-all products. We possess the expertise and the products to customize when necessary.”
Quixant also supports customers with in-depth training sessions and ongoing regulatory guidance to facilitate faster market entry. To further support customers throughout their journey, Quixant provides access to the Quixant Hub – a dedicated support portal offering centralized resources, comprehensive technical documentation, and direct access to expert assistance, streamlining every stage of development and deployment.
