Focus on Pavilion Payments: VIP Mobility helps casinos transition to cashless gaming with ease

Friday, October 4, 2024 8:00 AM
  • John G. Brokopp, CDC Gaming

With the demand for cashless gaming growing rapidly as casinos and multiple player demographics increasingly adapt digital payment solutions, Mark Alsentzer, Chief Information Officer for Pavilion Payments, is convinced VIP Mobility’s integration with the broad VIP Preferred suite ensures that players can enjoy a smooth, cashless experience across over 400 land-based and online casinos, making it a game-changer in the industry.

“Cashless gaming has transformed the casino experience by offering patrons a more seamless and efficient way to manage their transactions,” Alsentzer said. “VIP Mobility is at the forefront of this transition by enabling users to complete all transactions directly from their mobile devices, eliminating the need for physical cash or chips. This significantly enhances both speed of the game and funding convenience, allowing players to stay immersed in their games without interruptions.”

VIP Mobility, the gaming industry’s first mobile solution enabling true cashless gaming, is the ideal platform for casinos transitioning to a cashless environment because, according to Alsentzer, it is the only vertically integrated solution in the market.

“One of the key advantages is that it leverages the casino’s existing TITO system, eliminating the need for a costly overhaul of the infrastructure,” he noted. “This makes the implementation process seamless and cost-effective for operators. It allows guests to generate digital TITO tickets on their mobile devices, leveraging cashless methods such as scanning existing vouchers or using VIP Preferred e-check accounts.

“Furthermore, as the only vertically integrated cashless solution in the market, VIP Mobility allows Pavilion Payments to manage the entire payment ecosystem. This not only simplifies the integration process for operators and reduces reconciliation challenges of having many solutions, but in reducing the need for multiple service providers, overall costs are significantly reduced and a more streamlined solution for casino operators is provided.”

In a continual effort to develop updates to its product line by building upon existing technology, Alsentzer has announced that VIP Mobility is introducing a new mobile payments solution which offers even more convenience.

“In partnership with Apple, over 80 million users can now fund their gaming experience on any omni-channel source throughout the resort without needing to download an app, register for a wallet, or complete other time-consuming tasks. Via this transformative ‘wallet-less’ technology, patrons can now scan a QR code to easily transfer funds from their VIP Preferred account or through leading consumer platforms, streamlining the process.”

Alsentzer elaborated by explaining this convenience for operators extends beyond player satisfaction and increased payment reach. He said that VIP Mobility also integrates with the existing TITO system, meaning no costly infrastructure changes are needed to support the cashless transition. This simplifies operations and improves efficiency, making it easier for casinos to serve their customers and maintain smooth gaming operations.

“Pavilion Payments’ robust and secure mobile funding options help preserve casino operations, minimize total cost of ownership, and lead to higher gross gaming revenue,” he added.

An emphasis is placed on the safety and security of both the operators and their guests through 24/7 customer service and the company’s proprietary e-check network, VIP Preferred, which utilizes bank-grade security to ensure all transactions are completed securely.

Alsentzer said that VIP Mobility enhances consumer protection, ensuring compliance with gaming regulations.

“Its automated player tracking boosts identity and age verification, tightening AML controls to prevent fraudulent behavior,” he revealed.

Pavilion Payments’ commitment to responsible gaming is reflected in VIP Mobility by offering features such as configurable spending limits, pre-set cooling-off periods, and self-exclusion options.

These features, Alsentzer explained, allow players to manage their gaming habits responsibly, either directly through the app or with support from Pavilion Payments, giving both users and operators piece of mind.

Addressing the total realm of cashless casino gaming, Alsentzer said that VIP Mobility stands out by allowing patrons to seamlessly connect their mobile devices to slot machines or table games using a QR code, facilitating easy reloading and funds retrieval.

“Transitioning to a cashless casino environment with VIP Mobility means more funding with less disruption,” Alsentzer said. “Unlike other mobile solutions that necessitate extensive technological overhauls, VIP Mobility is designed to integrate smoothly with Pavilion Payments Gaming’s LightSpeed kiosk series. The minimal upgrades required, like slot machine bill validators and ticket printer installations in the pit, make it a cost-effective choice for casinos looking to adopt cashless solutions.”

According to Alsentzer, it all comes down to significantly enhancing the gaming experience by allowing players to use their mobile devices to fund their play without the need to leave their seats. Funds can be transferred directly to their favorite slot or table game from their phones.

To learn more about how VIP Mobility can revolutionize your cashless strategy, please visit Pavilion Payments at G2E, Booth #4411.