Fast, hassle-free, secure access to funds is the lifeblood of any land-based casino and iGaming site, enhancing consumer experiences and maximizing spend over all properties. With over 20 years of experience, Pavilion Payments, a leading omnichannel payment solutions provider, is trusted by more than 400 gaming clients across the globe for just that reason.
VIP Preferred is the company’s flagship product, a seamless funding method with quick access to cash, flexible deferred settlement options and the highest industry limits. Pavilion has more than three million registered users and does over $5 billion in transactional volume.
“VIP Preferred stands out as Pavilion Payments’ flagship product within its vertically integrated ecosystem of solutions,” said Mark Alsentzer, Chief Information Officer of Pavilion Payments. “It’s specifically designed to simplify payments and enhance the gaming experience by allowing patrons to directly transfer funds from their VIP Preferred balance to their favorite games across more than 400 gaming institutions, all with a single enrollment.
“This eliminates the need for repeated sign-ups, providing convenience and efficiency for both land-based and online gaming environments.”
This will be a big focus for Pavilion at the upcoming G2E industry tradeshow in Las Vegas, Oct. 7-10.
Bottom line: VIP Preferred is an industry-standard payment network that securely connects to patrons’ bank accounts via a variety of payment types, Alsentzer adds.
By centralizing payments, VIP Preferred makes it easier for operators to manage and for players to enjoy their favorite games without interruptions.
The program caters to a wide variety of casino guests, from casual players to high rollers. There’s a seamless integration into the casino ecosystem that allows it to serve anyone looking to fund their land-based or online gaming play.
But it’s catching the attention of the VIP player segment because of its high industry limits – offering three to seven times higher check cashing limits compared to competitors, allowing for larger transactions and more flexibility in funding play.
Players can store up to four accounts, offering further convenience. After a simple one-minute enrollment, they gain access to a 7-day funding limit across more than 400 gaming institutions, both land-based and online.
“This immediate access to funds and seamless integration into the casino’s infrastructure ensures that players are engaged and can continue gaming without disruption,” Alsentzer says.
Additionally, a 24/7 call center based in Las Vegas is available for any limit adjustments, providing further support and responsiveness to player needs.
Pavilion Payments incorporates “zero-trust” security measures into its 360-degree integration, which greatly reduces vulnerabilities, enhances data protection, and enables proactive fraud detection. These robust security protocols ensure compliance with industry standards while providing a layer of safety for both patrons and gaming operators above and beyond compliance requirements.
The Las Vegas-based company is expanding on their new fee enablement for Choice4 in the brick-and-mortar space, as well as an increased presence in the iGaming sector, covering ACH (Automated Clearing House), online banking, real-time payments and instant payments.
Choice4 Deferred Settlement is designed to provide VIP players with increased flexibility when it comes to managing their funds. The product allows patrons to extend payment settlements to 7, 14, 21, or 28 days, offering more control over their cash flow.
In addition, they’ve introduced new dynamic fee enablement features that allow optional fees for deferred settlement options, further aligning player flexibility with operator revenue generation.
“By giving players more choices in how they manage their funds, Choice4 enhances the gaming experience and allows for more tailored, responsible play at higher levels,” he adds.
Pavilion’s Online Patron Enrollment for VIP Preferred is another way the company is focusing on a more seamless, secure and accessible player experience.
“This feature will allow players to sign up from any device, at any time, streamlining the enrollment process and eliminating the need to visit a casino cage or share sensitive information in person,” Alsentzer says. “Once live, it will simplify onboarding, making it easier for players to engage with the platform and enjoy gaming without hurdles.”
Additionally, their VIP Connect Software Development Kit (SDK) is improving how operators integrate VIP Preferred into their systems.
Through a single, low-code integration, operations are granted access to the full VIP Preferred payment network, including features like SameDay ACH, credit/debit acceptance, and Real-Time Payments (RTP), all while ensuring a secure and efficient process for player enrollment.
The integration also comes with built-in security features that detect unusual activity and reduce fraud while enhancing player volume.
Pavilion Payments also offers VIP Online, a collection of warranty and non-warranty bank balance products, that also leverages Instant Payments, including RTP, FedNow, and Same Day ACH, which significantly improves disbursement times and provides a seamless, cost-effective solution for operators.
