Focus on CIP Reporting: Supporting workflow for the entire organization

June 6, 2023 8:00 AM

Focus on CIP Reporting: Supporting workflow for the entire organization

  • Buck Wargo, CDC Gaming Reports
June 6, 2023 8:00 AM
  • Buck Wargo, CDC Gaming Reports
  • United States
  • Focus on Partners

Workflow and escalation sets CIP Reporting apart from other reporting systems.

The next generation platform for documentation, workflow and risk management has a fully configurable workflow and documentation generation platform that can escalate reports through a business process to give visibility in the organization. Companies don’t have to go in and search for data but instead can put in a process and let the workflow and logic engine take the workload off their shoulders and into the platform.

CIP can set up auto-notifications, distribution lists for severity of reports, scheduled reports, analytics, and anything else in the process needed in real time. Other reporting systems are just databases but CIP is a database and business process.

“The systems that we’re replacing regularly in the casino gaming space are generally at best one to two department systems that have virtually no workflow between departments and at best might have some sharing concepts,” said Jason Riffel, co-founder, CEO and CTO of CIP Reporting.

“Modern casino operations today require that nearly every department is communicating with each other, and there are complex permissions and workflow involved in every aspect of the data – who can see what, when they can see it; what kinds of notifications are going out; mobile applications; how you’re interfacing with customers of the casino; and how you’re interfacing with state regulatory control bodies.”

CIP is a workflow platform that can be used to meet all of these requirements but also scale and change over time, which is what’s missing from the legacy platforms that customers are using, Riffel said. Those legacy platforms are a snapshot of how one company thought you should do your job in that department from 15 to 20 years ago, he added.

“That snapshot no longer fits today,” Riffel said.

“Everybody needs to get off those platforms. When we get on a call with a prospective customer, they immediately recognize what we do is not even comparable. We can do the same things they do but the solutions we deliver to the end casino are dramatically larger and solve a much bigger problem that they have than any one of the legacy applications even did for them.”

Riffel said no two organizations are the same. Everyone has a different breakdown of who is responsible for what department, and a proper reporting platform has to be mapped to an org chart about how information moves, who should be notified, what are the visibility, timelines, requirements for completion.

“The legacy systems we’re competing with can’t even have a conversation like that,” Riffel said. “They are just a database that you can store the information in. All the business processes are implemented by human beings who have to know what the process is, that something has to be done in a week and needs to be emailed to this person. People are also tracking things in spreadsheets. The business process doesn’t exist in their reporting software. The stuff we compete with is a database to store a report, and the business process is implemented by email, file servers, phone calls, and walking down and knocking on doors. It’s guaranteed to happen on time because people have been trained or trying to remember to do it. That leads to compliance violations with fines and liabilities.”

With a platform like CIP Reporting, customers get not only the database aspects that provide permissions and controls to capture all of the information but also a business process that’s a workflow platform that makes all of that information follow that company, Riffel said.

There’s even a third component on top of that – analytics and reporting.

“Once you have all of your information unique to you spanning all departments, and once you put a business process on all of that and govern access, control and workflow to all of that information, then you have analytics, reporting and visualization that illuminates your business process,” Riffel said.