The UK Gambling Commission (UKGC) has taken regulatory action against Maltese igaming and sportsbook services operator Casumo, issuing fines totalling £6 million having uncovered a series of social responsibility and anti-money laundering failings.
Following an audit of Casumo activities between October 2019 and 8 January 2020, the Commission found that the operator had failed to put into effect policies and procedures on customer care interventions
Social responsibility failings led to a Casumo customer losing £1.1 million over a period of three years – ‘without being subject to responsible gambling interactions’.
Further discrepancies saw a customer lose £65,000 within a month and another customer lose £76,000 over a seven-month period – with no player subjected to any form of customer care interventions.
