The UK Gambling Commission (UKGC) has notified that Rank Digital Gaming and Annexio Limited have agreed to pay a regulatory settlement totalling £1.3 million.
The settlements are a result of separate investigations carried out by the Commission that reported social responsibility failures found throughout the operators’ domains.
Rank Digital the operating company of grosvenorcasino.com, meccabingo.com meccagames.com and bellacasino.com, has agreed to a £700,557 regulatory settlement for its social reasonability failings.
The Commission’s investigation reported that between October 2019 to February 2021, Rank Digital held key failings on its duties related to customer interaction, identification and self-exclusion. LCCP rules require operators to treat the issues outlined as their own policies and practices to identify and implement improvements in respect of the management of customers’ accounts.
