The concierge desk, a Las Vegas hotel-casino amenity for decades, seems to be on its way to extinction. MGM Resorts International confirmed Saturday it is shutting down in-person concierge services at most of its Strip resorts.
According to an e-mail issued by a company rep, effective Monday desks are to close at MGM Grand, The Signature, New York-New York, Mandalay Bay, Park MGM and Vdara.
There are no changes to operations at ARIA Resort & Casino, Bellagio Hotel & Casino, and The Cosmopolitan of Las Vegas. Concierge calls to MGM Resorts will be routed to Aria and Bellagio. Luxor cut its concierge desk years ago.
