The Hippodrome, one of London’s oldest and most prominent casinos, has depended its partnership with gambling harm consultancy EPIC Risk Management.
EPIC will coordinate a pilot programme at the venue to highlight the need for harm minimisation training in UK casinos. The consultancy will work with licensed and unlicensed customer-facing staff to ensure safer gambling is treated as a key focus of player interactions throughout the two-year partnership.
Joanna Whitehall, the firm’s Sustainability Manager, will play a key role in organising the programme, which will consist of 20 workshops and four focus group evaluations looking at best practice on identifying risk and harm in player activity, vulnerability, stigma, meaningful interactions and increasing confidence.
