Former William Hill Chief Executive Officer Ralph Topping has called out what he calls instances of gambling businesses treating customers as ‘wallets with legs’.
Writing on LinkedIn, Topping referred to William Hill’s recent Jackpot Drop malfunction. The issue itself centres on a fault within a jackpot game across the evoke-owned brand, which Topping led while it was a standalone entity between 2008-14.
The fault resulted in customers being incorrectly credited with large sums – some reportedly in the seven-figure range. In several cases, players were able to withdraw funds before the error was identified.
The operator has since moved to reverse transactions, lock affected accounts and request the return of withdrawn money, in some instances offering customers the option to retain around 11% as a goodwill gesture.
