A report into the duty of care exhibited by online gaming licensees in the Netherlands has revealed that players are at risk of “serious damage” as not all operators can monitor gambling behaviour in real-time.

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The study, which was carried out by Dutch gambling regulator Kansspelautoriteit (KSA), analysed ten online gaming licensees with the condition that they had been active for at least six months by 1 June 2022. The study looked at how these operators implemented duty of care policies.

The regulator requested information on player monitoring, internal procedures, player data and addiction prevention from the ten operators. From this, the distribution of losses and playing time was analysed.