KSA chair René Jansen has revealed that the Dutch regulator has launched an investigation into operators it believes are failing to implement duty of care for their players.
Jansen spoke at the 2022 Amsterdam Gambling & Awareness Congress 2022, a conference mostly focused on gambling harm in the Netherlands.
The KSA chair continued to note that the regulator was working to bring in mandatory maximum limits on gambling spend, a topic he had discussed before. Currently, players are required to set a deposit limit, but there is not a specific maximum, allowing for the option to set a very high limit.
On top of this, Jansen added that he felt a number of Dutch-licensed operators had failed in their duty of care to their customers.