Optdeck Service Ltd, operator of Unibet in the Netherlands, has been fined €4m over duty of care failures.
The Dutch gambling commission, Kansspelautoriteit (KSA), confirmed that the failures occurred between 14 July 2022 and 1 July 2024, and that they were related to insufficient player protection measures.
“Gambling companies must protect players as much as possible from excessive participation and gambling addiction,” the regulator said.
Within the files requested and examined by the KSA, it was revealed that Optdeck continuously failed to intervene in cases where problem gambling indicators were present.
Several incidents involved gamblers spending “thousands of Euros” per day but information about their income was requested only weeks after.
