Customers complain about ‘tipping fatigue.’ Could it affect Las Vegas?

Customers complain about ‘tipping fatigue.’ Could it affect Las Vegas?

Article brief provided by Las Vegas Review-Journal
  • McKenna Ross, Las Vegas Review-Journal
June 24, 2023 12:39 PM
  • McKenna Ross, Las Vegas Review-Journal

An age-old practice in the service industry has recently been the subject of many American consumers’ ire: tipping.

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More Americans say they are frustrated with how often tipping is expected of them, according to a survey conducted by consumer financial services site Bankrate. About one in three U.S. adults said they thought the tipping culture “has gotten out of control,” according to a survey conducted in May.

University of Nevada, Las Vegas professor Marla Royne Stafford said recent shifts in tipping culture can largely be attributed to changes in technology. Many modern point-of-sale systems prompt customers to provide a tip, effectively changing the narrative from “would you like to tip?” to “what would you like to tip?”