Punters have labelled emails from a major high street bank warning them about “high” levels of gambling as “madness” and “a massive overreach”.
Santander customers have reported receiving the emails, which direct them towards safer gambling tools, at relatively low levels of spend and even when they are in profit for the month.
Terry Broughton, a security worker from Orpington, is among the punters to have received the unsolicited advice from his bank. In the month before receiving the email, he deposited £635 on bet365 and withdrew £768 and deposited £174 with Ladbrokes and withdrew £258, giving him a net positive position.
However, on February 18, Broughton was emailed by Santander with the subject line, ‘Your gambling activity has been high recently’.
